Machine Connection Issues

Engraving Machine is Not Receiving/Engraving Jobs
Does the machine receive the file, but nothing engraves? Note if the engraving time appears as 0:00 first. If so, power and/or speed are likely set to ...
Fri, 22 Oct, 2021 at 4:15 PM
Labels (Tickets) are Not Printing
Open the PulseID.PrintManager.exe.config file using Notepad to compare links. Is the label printer connect ? Did printer's name changed? Make sure...
Fri, 12 Jul, 2019 at 3:33 PM
How to Install PulseID.PrintManager as a Service (Ticket Printing)
Installing the Print Manager as Server on the Kiosk:    1. Copy and paste the Print Manager folder here:   C:\PulseID\Apps\PulseID.PrintManager 2. Co...
Tue, 16 Jul, 2019 at 10:50 AM
How to Install Pulse File Receiver as a Service
The new Pulse File Receiver installs as a service automatically. 1. Copy the FileReceiver folder onto your C: Drive. (Does not work on Desktop) 2. Open...
Mon, 3 Jan, 2022 at 3:43 PM
How to Configure the Pulse File Receiver App
Upon opening the File Receiver app for the first time, you will see the following screen: To gather the information needed for these text fields, y...
Fri, 12 Jul, 2019 at 6:46 PM
Changing Printer Permissions to Reduce Chance of Name Change
Go to “Print Management" (type it into the Windows search bar) Select "All Printers" and then right click the driver you want to work with ...
Mon, 22 Jul, 2019 at 11:28 AM
Bitmap Error When Sending to Machine
When sending to a GravoTech machine, you may see an error that says "Bitmap error." This error will prevent the machine from fully receiving the d...
Mon, 29 Mar, 2021 at 2:08 PM