Machine Connection Issues
Does the machine receive the file, but nothing engraves? Note if the engraving time appears as 0:00 first. If so, power and/or speed are likely set to ...
Fri, 22 Oct, 2021 at 4:15 PM
Open the PulseID.PrintManager.exe.config file using Notepad to compare links. Is the label printer connect ? Did printer's name changed? Make sure...
Fri, 12 Jul, 2019 at 3:33 PM
Installing the Print Manager as Server on the Kiosk: 1. Copy and paste the Print Manager folder here: C:\PulseID\Apps\PulseID.PrintManager 2. Co...
Tue, 16 Jul, 2019 at 10:50 AM
The new Pulse File Receiver installs as a service automatically. 1. Copy the FileReceiver folder onto your C: Drive. (Does not work on Desktop) 2. Open...
Mon, 3 Jan, 2022 at 3:43 PM
Upon opening the File Receiver app for the first time, you will see the following screen: To gather the information needed for these text fields, y...
Fri, 12 Jul, 2019 at 6:46 PM
Go to “Print Management" (type it into the Windows search bar) Select "All Printers" and then right click the driver you want to work with ...
Mon, 22 Jul, 2019 at 11:28 AM
When sending to a GravoTech machine, you may see an error that says "Bitmap error." This error will prevent the machine from fully receiving the d...
Mon, 29 Mar, 2021 at 2:08 PM