Hi,
* first go to computer - organize - folder and search options - select view tab and select 'show hidden files folder and drives and click okay
* Open c: drive - create a new folder and call it 'temp'
1)Go to C:\Program Files (x86)\AnnTheGran\Catalog XPress 2.0
2)Copy 'ctrl + c' both setupex.exe and cks.exe and paste into temp folder 'ctrl + v' (you created on c: drive)
3) You have to uninstall the crypkey license ,so go to Start and in search box type in CMD and hit enter .
(see attached screen shot)
Type in cd.. and hit enter and repeat this until the line shows c:\> and on this line type in: cd temp and hit enter
You should now see c:\Temp> type in setupex.exe /U and hit enter. This will uninstall the drivers.
* you should get a screen saying 'uninstall complete reboot is required'
4)Reboot your computer
*MAKE SURE YOU DISABLE OR TURN OFF ANY ANTIVIRUS SOFTWARE BEFORE PROCEEDING TO NEXT STEP
5)Browse to C:\Program Files (x86)\AnnTheGran\Catalog XPress 2.0
and double click 'run' the file setupex.exe THIS REINSTALLS THE CRYPKEY LICENSE SERVICE
6) Run the application - you will need to enter your serial number again.