When running GraffixPro Studio for the first time after installation, users will be asked for an activation serial number. This is the license provided to Hirsch by Pulse Microsystems.
The activation serial number will appear as follows, where the letters after ZVX- would be replaced with any combination of numbers and letters:
ZVX-AAAAA-BBBBB-CC
Cause of confusions:
Some customers will contact support wondering why the following keys won't work for them. They have often tried using these instead of their GraffixPro Studio Serial Number:
Brother machine license number
Machine SN#
Hirsch Customer Account Number
These will not work as activation numbers because they are not the supplied iKey codes that are active in our system. Pulse Microsystems does not request or keep record of Hirsch customer information related to their account with Hirsch or machine identification information.